About Sensor Flarex Xp
Sensor Flarex Xp operates an online financial platform delivering market analytics, trading tools, and access features for crypto investing, Forex, CFDs, and equities. Our principal office is situated at Suite 800, 150 King Street West, Toronto ON M5H 1J9, Canada. For matters relating to data protection, please reach out to us at [email protected] or by calling +1 416 555 0187.
Data We Collect
The information we collect varies depending on your interaction with our platform. Below is a comprehensive breakdown of the data categories involved.
Personal and Contact Details
When you sign up for an account or reach out to us, we typically collect your full name, email address, phone number, residential address, date of birth, and nationality. These details are essential for establishing your profile, enabling communication, and verifying your eligibility to use our services.
Account Information
We store data associated with your platform account, such as your chosen username, encrypted password, notification preferences, dashboard configurations, and any supplementary profile information you elect to provide. This information underpins the personalisation and security of your user experience.
Identity Verification Materials
In situations where identity confirmation is required, we may collect government-issued identification documents, proof of residence, biometric verification data, and related materials. Such information supports our fraud prevention efforts, security oversight, and compliance with applicable legal standards governing financial platforms.
Technical and Device Data
Each time you visit our platform, we automatically capture technical parameters including your IP address, browser type and version, operating system, device fingerprint, screen resolution, language preferences, and timezone. We also deploy cookies and comparable technologies to monitor navigation patterns and enhance platform functionality.
Activity and Usage Records
We track how you engage with our platform, recording pages accessed, features utilised, session length, interaction patterns, and trading-related metadata. This data assists us in evaluating platform performance, refining user interfaces, and identifying anomalies that might signal security incidents. We do not hold private cryptographic keys or assume custody of digital assets unless expressly covered by a separate agreement.
Financial Transaction Information
Should you conduct payments via our platform or utilise integrated payment capabilities, we may gather transaction histories, payment instrument details, billing addresses, and associated financial records. In most cases, payment processing is handled by external providers, and we retain only the minimum data necessary for reconciliation, audit trails, and dispute management.
Communications with Support
When you engage our customer support channels — whether by email, telephone, or live chat — we retain the substance of your messages, ticket references, and any files you attach. This facilitates issue resolution and allows us to maintain quality records for training and review purposes.
Security Event Logs
Our systems maintain automated logs capturing security-relevant events such as login attempts, failed authentications, password changes, and account access from unfamiliar devices or geographic locations. These records are instrumental in defending your account and our infrastructure against unauthorised intrusion and fraudulent behaviour.
Purposes of Processing
We process your personal information for clearly defined and legitimate purposes, as outlined below.
Registration and Account Administration
Your identity and contact details enable us to establish your account, confirm your eligibility, and administer your ongoing access to platform features. Without this data, we would be unable to deliver our services to you.
Identity Verification and Fraud Prevention
We utilise your information to confirm your identity at login, detect suspicious conduct, and enforce anti-fraud measures. Device identifiers and security logs are particularly valuable in identifying and mitigating potential threats.
Platform Enhancement and Analytics
Usage records and activity metadata inform our understanding of how the platform operates in practice, highlight technical deficiencies, and guide the development of new capabilities. We strive to analyse this information in aggregated or pseudonymised form wherever feasible.
Customer Assistance
Support communications and account data allow us to address your enquiries, diagnose technical problems, and guide you through platform functionality. We may refer to your transaction history or account settings when clarifying billing matters or resolving disagreements.
Marketing Communications
Where permitted by applicable law, we may use your contact details to inform you of platform updates, market developments, or promotional offers. You retain the right to withdraw consent for marketing communications at any time by using the unsubscribe mechanism in our emails or by contacting us directly. We do not trade your personal information to external parties for their marketing activities.
Regulatory and Legal Compliance
On occasion, we must process your data to satisfy legal obligations, respond to legitimate requests from public authorities, or defend our legal interests. This may encompass record retention for taxation, auditing, or regulatory purposes where such requirements exist.
Legal Grounds for Processing
Our processing activities rest on one or more of the following legal foundations, depending on context:
Performance of a contract: processing necessary to execute our agreement with you, including account setup and service provision.
Legitimate interests: processing that advances our operational interests in security, fraud prevention, and service improvement, balanced against your privacy rights.
Consent: processing based on your explicit authorisation, such as for marketing communications.
Legal obligation: processing mandated by applicable statutes, regulations, or judicial orders.
If you wish to understand the specific legal basis for any particular processing activity, please contact us for clarification.
Disclosure of Your Information
We do not sell your personal information. We may disclose your data to the following categories of recipients, subject to stringent confidentiality and data protection obligations.
Infrastructure and Service Partners
We contract with third-party vendors to perform operational functions on our behalf, including cloud hosting, data storage, analytics, customer support systems, and email distribution. These entities process your data solely in accordance with our directives and are bound by contractual safeguards.
Identity Verification Services
Where identity confirmation is necessary, we may transmit verification documents to specialised identity verification providers. These organisations operate under rigorous data protection standards.
Payment Processors
If you use payment features on our platform, your transaction details may be shared with payment processors and financial institutions to facilitate the transaction. These providers are governed by their own privacy policies and regulatory frameworks.
Authorities and Courts
We may disclose your information to law enforcement agencies, regulatory bodies, or courts when required by law, to enforce our contractual terms, or to protect our rights, property, or safety, or that of our users.
Corporate Transactions
In the event that Sensor Flarex Xp is involved in a merger, acquisition, or asset sale, your personal information may be transferred to the successor entity, subject to the same privacy commitments articulated in this policy.
Cross-Border Data Transfers
Our platform is managed from Canada, and certain service providers may operate in other jurisdictions. When we transfer your personal information outside Canada, we implement reasonable measures to ensure that adequate protections are maintained. Such measures may include standard contractual clauses, adequacy determinations, or other recognised legal mechanisms. We endeavour to ensure that any cross-border transfer affords a standard of protection comparable to Canadian privacy principles.
Retention of Information
We retain your personal information only for as long as required to fulfil the purposes described in this policy or as mandated by law. Retention periods vary according to data type and applicable legal or operational requirements:
Account and profile information is kept for the duration of your active account and for a reasonable period following closure to address disputes or legal claims.
Verification materials may be retained for the period prescribed by applicable anti-fraud and compliance obligations.
Transaction records are generally maintained for the duration required by tax and accounting legislation.
Security logs are preserved for a limited period to support investigations and maintain platform integrity.
Upon expiry of the applicable retention period, we securely delete or anonymise your data in line with our data destruction protocols.
Your Privacy Rights
Depending on your jurisdiction and the governing legal framework, you may exercise the following rights in relation to your personal information.
Right of Access
You may request access to the personal information we hold about you. Where practicable, we will provide this information in a structured, commonly used format.
Right of Correction
If you believe that any information we hold about you is inaccurate or incomplete, you have the right to request its correction or updating.
Right of Erasure
You may request deletion of your personal information in certain circumstances, for instance when the data is no longer necessary for the purposes for which it was collected. We will comply with such requests unless we are legally required to retain the information.
Right to Restrict Processing
You may request that we limit the processing of your personal information in specific situations, such as when you dispute the accuracy of the data or object to our processing activities.
Right to Object
You have the right to object to certain processing activities, particularly where we rely on legitimate interests. You may also object to receiving marketing communications at any time.
Right to Data Portability
Where applicable, you may request a copy of your personal information in a machine-readable format to facilitate transfer to another service provider.
Submitting a Request
To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request". We aim to respond within a reasonable timeframe, typically within 30 days. To safeguard your privacy, we may require you to verify your identity before acting on your request. This verification may involve submitting a copy of your identification or answering security questions tied to your account.
Security Measures
We employ a combination of technical and organisational safeguards to protect your personal information against unauthorised access, disclosure, modification, or destruction. These measures encompass encryption for data in transit and at rest, role-based access controls, periodic security reviews, and staff education on data protection practices. While we are committed to robust security, we cannot guarantee absolute protection of your data. We encourage you to adopt protective measures for your own account, such as employing strong passwords and activating two-factor authentication where offered.
Updates to This Policy
We may revise this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or platform functionality. When material changes are made, we will publish the updated policy on our website and, where appropriate, notify you via email at the address linked to your account. We recommend that you review this policy regularly to remain informed about our data protection practices. The date at the end of this document indicates when the policy was most recently updated.
Contact Information
Should you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please reach out to us using the contact details below.
Sensor Flarex Xp
Email: [email protected]
Telephone: +1 416 555 0187
Address: Suite 800, 150 King Street West, Toronto ON M5H 1J9, Canada
Last Updated
This Privacy Policy was last updated on 10 July 2026.